Privacy Policy
Last updated: March 7, 2025 | Swing Cap LLC d/b/a BrightKoda / Complete Homecare / Xtreme Care
1. Introduction
Swing Cap LLC, operating under the brands BrightKoda, Complete Homecare, and Xtreme Care ("Company," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites (brightkoda.io, brightkoda.com) or interact with our services.
2. Information We Collect
We may collect the following types of information:
- Personal Identification: Name, email address, phone number, mailing address
- Employment Information: Work history, certifications, credentials (for caregiver applicants)
- Health-Related Information: Care needs and preferences (for care service inquiries)
- Technical Data: IP address, browser type, pages visited, device information
- Communications: Records of your inquiries, applications, and correspondence with us
3. SMS / Text Messaging
When you provide your mobile phone number and check the SMS consent checkbox on our website forms, you expressly consent to receive SMS text messages from Complete Homecare / Xtreme Care (Swing Cap LLC) regarding:
- Application status updates and onboarding links
- Appointment confirmations and reminders
- Service-related updates directly related to your inquiry
- Scheduling information for caregivers and clients
Opt-Out: Reply STOP to any SMS message to unsubscribe. You will receive a confirmation and no further messages will be sent.
Help: Reply HELP to any SMS message for assistance.
Message Frequency: Message frequency varies based on your interaction with our services.
Costs: Message and data rates may apply depending on your mobile carrier plan.
No Purchased Lists: We do not use purchased, shared, or third-party contact lists. All SMS messages are sent only to individuals who have directly provided consent through our forms or verbally during phone calls.
Staff Calls: For verbal consent collected during phone calls, our staff informs callers that by providing a mobile number they agree to receive SMS messages, that message frequency varies, and that they can reply STOP or HELP at any time.
4. How We Use Your Information
- To process and respond to job applications and service inquiries
- To communicate with you about your application or service request
- To send SMS messages you have consented to receive
- To improve our websites, services, and technology products
- To comply with legal obligations and regulatory requirements
- To protect against fraudulent or unauthorized activity
5. Sharing of Information
We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with:
- Service Providers: Companies that assist us in operating our website and services (e.g., Twilio for SMS delivery, hosting providers)
- Affiliated Entities: Our affiliated companies including Complete Care Management Inc., Wayne Staffing, and Patient Bridge Health, as necessary to provide services
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
SMS consent and phone numbers are never shared with third parties for their own marketing purposes.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Your Rights
Depending on your location, you may have rights including: the right to access your personal data, the right to correct inaccurate data, the right to request deletion of your data, and the right to opt out of SMS communications at any time by replying STOP.
8. Cookies
Our websites use cookies and similar tracking technologies to improve functionality and analyze usage. You can control cookies through your browser settings.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Contact Us
For privacy-related questions or to exercise your rights, contact us at:
Swing Cap LLC d/b/a BrightKoda
Email: privacy@brightkoda.io
Website: brightkoda.io